Holidays in Las Vegas
Just back from Vegas, we had a fantastic trip. Flamingo hotel great the whole trip was brilliant. Thanks for the great service.
Holidays to Florida
Hi my name is Tom Power and i have recently booked a tour to florida with your company.
I am emailing you to compliment and praise your staff member, Lisa Geraghty. To make a long story short I had to make contact with Lisa on a number of occasions and because i am surprising my children I had to be a little bit covert.
Anyway, each time i made contact by telephone or by email, Lisa was very friendly, helpful and very professional. I want to thank her for her assistance and I hope you will pass this on to her. It is very important to provide great customer service and i am delighted to say that I did receive it. In booking this trip I had made contact with a number of travel agencies and our family travels a lot but your company came out on top. Thank you
Navigator of the Seas
Just got back from our week on Navigator of the Seas. Wanted to send you a quick msg to thank you for all your help and recommendations. We had an absolute ball.... best holiday ever! :)
Olando Rosen plaza
Daniel here booked my holiday with you to orlando in sept, originally wanted to go to Vegas and u recommended orlando. Just wanna say thanks very much for everything we have a brill time everything down to the price off the taxi from the airport u had the price spot on. Orlando was amazing totally different life and so much to do the hotel Rosen plaza was lovely also. Getting back to reality now :(( week is deffo not long enough over der so I will have to visit again. We told friends about the place and how u looked after us so there gonna be in touch to book a family hol I told them to ask for you. And I'll be in touch shortly to book mine, never holidayed wit ur company before but deffo will again after the way you looked after us, once again thanks alot for everything.
Regards Daniel Malone
Monteray, Carmel and Santa Barbara
Just a quick mail to say we have returned safe and sound from our Californian holiday.It was excellent.We all had a great trip, the hotels were fantastic, the towns were great.Not to mention the huge food portions, (back to the walking.)
We would love to go back to our favourite towns of Monteray, Carmel and Santa Barbara again. Gorgeous towns, and loved the lifestyle..
And not forgetting LA.
A lot to cram into 2 weeks.
Thanks again. Fantastic holiday. Definitely book through tour America again.
Regards and thanks
Party of 15 in Orlando
Just want to say a huge thanks to all your staff for yesterday at the tour America sale, but a very special thanks to David, I've yet to come across somebody so helpfull and customer orientated, his help was amazing as he booked our party of 15 to Orlando which I'm sure wasn't the easiest when we were trying to decide on theme parks and everything else, we also had 6 kids with us who were well looked after and occupied with all that was going on so thanks so much again
My name is Barbara Dowling, and I very recently made a very complicated reservation with your company through Amy Henderson. I was blown away by her patience, consideration, helpfulness and tolerance with me. Nothing, and I mean absolutely nothing, was a problem for her even when I changed dates so our trip would coincide with family friends of ours ( who incidentally also had the same compliments for her). In a day and age when all that seems to echo around the world are complaints, I felt it very important to offer a compliment when due.
Sincerest gratitude for making this a pleasant experience,
Barbara Dowling and family... (And friends!)
We wanted to write and thank you most sincerely for the wonderful travel package you put together for us in our trip to USA in September 2013..
We had always thought of this as our trip of a lifetime and our bonus for approx 80 years of working between us. The package and service you provided surpassed our expectation. You most certainly excelled in your endeavours and we have to say the advice, help and support you gave us from our initial contact was outstanding. We really appreciated the time you took to talk to us about our trip and especially when we had to make changes to our itinerary. Everything went like clockwork and that was down to your planning and expertise
The number of times we said &ldquoWell Deirdre has really met our expectations&rdquo was unbelievable. The hotels were amazing and we appreciated your advice and your hands on approach about all of the locations we visited and everything went according to plan &ndash as you predicted. Your assuring style of advice helped us deal with the driving &ndash we covered over 1,600 miles between 16th and 28th September.
We certainly will be travelling again with Tour America and are already thinking about September 2014.
Again many thanks for the guidance and support you gave us for this trip.
Pat and Monica McGuigan
Orlando Hard Rock Hotel
Hope you are keeping well.
Just letting u know that we had an absolute ball in Orlando really enjoyed it and would run back there again. The hard rock hotel was beautiful and the staff couldn't have been nicer.
Thank you so much for all your assistance and advice with our honeymoon last year and on our recent trip to Orlando. We would definately recommend you to our family and friends and looking forward to our next excursion via tour America.
Forida & Caribbean
I'm just back from myForida/Caribbean trip with my friends and just wanted to say a huge thank you!!! Everything was wonderful and ran so smoothly for us!! I really appreciate all your help planning that for us and we could not believe how great everythign was. No complaints at all in anyway! Thanks a million. I have gave your name to loads of friends who are looking to book trips and I wil always highly advise on Tour America in the future! :-)
Thanks a million Tracey. Best Regards, Nicole Doherty :-)
Honeymoon Orlando & Cruise
I hope you are well. We had an amazing honeymonn in Orlando and on Freedom of the Seas, it was TRUELY AMAZING! Thanks so much for all your help with it! The Promanade room was a fantastic suggestion. I'd love to take in Vegas on my next Cruise. Can you tell me what port/destination is available from Vegas? and when would be a good 'Low Season' time to go? Like May was ideal for us for Orlando, yet I think that was classed as 'Low Season'! So cheap and cheerful I suppose is what I'm looking for!
Just a short note to saw how much we enjoyed the cruise last month. from startto finish it was simply unreal and well worth every penny. We would highly recommend the "select dining" so many thanks for tipping us off on that, it was madness to think that people did not book it at the time of booking the cruise as many we met were very envious of us, that they had to queue in the buffet for dinner, while we were seated to a 5 course dinner each night !!!
The drinks package is also very well worht the money, as drinks were expensive enough, after breakfast juices, and waters you had already began to spend your beverage package.
The stateroom worked out very well in the end, and the quality and service of the accommodation staff was fantastic. Entertainment was a bit hit and miss, but that did not bother us, and we felt the prices of the excursions were madness in comparrison to what you could buy in the towns, etc. thats just a suggestion!!!
Overall, having cruised before we would highly recommend Celebrity Cruise, and again thank you and all there for your help in making this holiday one to remember. Happy to answer any more question to or your colleagues may have in realtion to the ship etc.
Just a thank you for the wonderful, professional and efficient service I have been receiving to date from Lorna McGrath - fantastic service so quick and so helpful ! I will definately be recommending Tour America to Family and Colleagues !! Thanks. Louise
Boston & Washington
Hi Liz apologies in the delay in getting back to you. Just to say thanks a mil for your help in organizing what turned out to be a brilliant trip to Boston and Washington, The flights and hotel you chose for us were perfect.
Thanks a mil and if we ever decide to go to the States soon again I will give you a call. I am attaching a pic of Luke in The JFK Library in Boston which you can use along with this quote on your website if you wish. Hope you and yours are well. Thanks again - Regards Paul Maguire
New York, San Francisco & Las Vegas
Hi Sarah and Ross,
We have just returned from our extensive trip to the U.S. and I would like to express my appreciation and gratitude for the overall trip, package and additional tours we did. Our trip involved New York, San Francisco and Las Vegas.
Firstly, all flights and connections were great with no major delays and I cannot rate United Airlines enough. I've also e-mailed them! Thanks also Sarah for texting me about the change in one of our flight numbers to Las Vegas I think it was. It was this attention to detail and efficiency that stood out for us. Secondly, the hotels too were great in particular the Fitzpatrick Hotel in New York whom were particularly welcoming. But all were very nice and upgraded us on arrival!
Thirdly and finally the trips we were advised to do (by Ross) were excellent. As you know we did a number of them and all were great. Perhaps the only one which I might dissuade others from availing of is the (3 day) hop-on hop-off bus in NYC - due to the few days we were there and the traffic in NYC it was often more time effective to walk to places. The 1 day hop-on hop-off might've been better.
All the others were most enjoyable though, especially the 3 we did in San Francisco: Bike and Roll, Alcatraz and Wine Valley Tour (would highly recommend all of these). The nightclub tour in Las Vegas was also worthwhile as despite the fact that I'd been to Vegas twice before I'd never made it to these great Nightclubs, especially the rooftop "Ghost" Nightclub with amazing views of the strip. Therefore, many thanks for the recommendations.
I am already considering another U.S. trip for next year possibly to Boston and the Cape Cod area - I know little about Cape Cod so I may call in for information/advice.
Therefore, I'd have no hesitation using Tour America again or recommending them to others.
Many Thanks for everything - please pass this on to your Management.
MSC Magnifica Cruise
Thank you for being such a great host during the tour of the MSC Magnifica yesterday. It was our first experience of boarding a cruise ship and we were really impressed by the magnitude of its size and facilities on board.
The lunch was most enjoyable and may I compliment you on your extensive knowledge of tour destinations particularly in America and Mexico.
Finally my thanks to Tour America for affording us the opportunity to savour the flavour and cherish the treat.
Patrick Gerard & Mary Martina Dowling
Just wanted to send you a quick email in relation to my dealings with one of your staff members Ms. Sinead Murphy. From the moment I sent my initial inquiry about a holiday we are planning for my family next year to Orlando to today when paying our deposit Sinead has been first class and has shown a professionalism that I have to say I have not seen to many times before when trying to book holidays. She followed up with me when she said she would and no matter how many questions I had and there was a good few to be fair she was prompt and efficient in answering them.
To be honest we had gotten a cheaper quote from another tour operator but Sinead is the reason we chose to go with Tour America and her enthusiasm and willingness to deliver what we needed is a credit to her and a huge asset to your company.
Well, we're home and we had a ball :)
All the negative reviews of MSC and Opera's ex-UK sailings along with the vagueness of MSC regarding some aspects of the booking all had me tense and worried but it all worked out perfectly, the ship is fantastic although smaller than anything we've been on before and the staff were all brilliant. The weather was superb in every port and on sea days too, so we couldn't have asked for more really.
I'm actually going to write a glowing review on Cruise Critic and Cruise.co.uk forums as I think it's extremely unfair that MSC and the Opera ship are getting such bad reviews by a lot of UK passengers and it's only fair that the truth be told :)
We're already thinking of going on it again in 2014 to be honest, so I'll be in touch again soon and if you have any good value for two adults and three children on any sailing next year round trip from any UK or Irish port, please let me know.
Have been meaning to email you since we got back. Honeymoon was fantastic. Loved every minute of it. Virgin were amazing to fly with, you were so right! Chicago was great and the two days was plenty. Loved California. We enjoyed San Fran and our relations took us to loads of places...surfing in Santa Cruz etc. L.A was ok but much preferred Vegas. Helicopter landing in the Canyon was gorgeous! Mexico and the Now Jade was paradise. The hotel was gorgeous and we upgraded our room when we arrived which was only 50 usd extra per night. Most guests seemed to do this too! When we checked into our flight on the way home they said the flight had been overbooked and would we mind staying an extra two nights in Cancun 5 star. Shane said no and that he wanted to head back. Needless to say I nearly divorced him haha. The check in fella then said we also give you two return flights anywhere that Virgin flies to. At that stage Shane got a look and he agreed! Within 5 mins they came back and said no its ok we have two people who didn't show for the flight so you can travel home. We were fairly gutted but after three wonderful weeks we couldn't complain! Thanks for all your correspondence and all your help. Have a gift and thank you card to drop in so next time we are in the big shmoke will drop them in,
Regards, Aisling Kelly
Multicenter with Sinead
This is for Sinead in the Dublin office... just wanted to say thank you so much, we came back yesterday from 5 nights in NYC and 9 in Florida... everything went very smoothly and the hotels were fab! The Roosevelt on Madison Ave was very central and the Clearwater Hilton on the beach in Florida was paradise. We had a ball. kind regards Sara and Kevin Kennelly and family, Galway.
Many thanks for your advice and assistance in helping to organise my first cruise. An excellent service.
I really enjoyed my first cruise and will outline briefly why so in the following summary.
(1) Firstly the ship, MSC Divina is impressive. Like a floating city. Lots to do and see
(2) Cabin - I chose a balcony cabin 13074 which is well worth the extra money. As good, if not better than many hotels I have stayed in. Comfortable bed. Nice ensuite. A great balcony to sit out
in when you want a bit of piece or when entering/leaving port. Or just lie in bed early in the morning, watching the waves out the window
(3) Staff-very polite and friendly. Excellent cabin attendant, who every evening turned down the bed, cleaned the en-suite and cleaned the room - not sure of many hotels which do this. Reception staff very helpful. I was able to purchase a copy of the Irish Indo and London Times on a daily basis (they have a long list of papers they can print from the internet - inc the Corkman) and delivered to my room every day.
(4) No need to have cash - I purchased water and mineral drinks package when boarding and everything else was charged to your room card.
(5) Embarking was quick and easy - 45 mins from my hotel (transfer provided by the hotel) to getting on board - Buffet was open so you could pass away the time. Rooms were ready at 1330 and we sailed at 1630.
(6) Entertainment - had BBC Entertainment and choice of 54 movies to rent on the tv. High quality shows in the theatre every night lasting about 40 mins. Excellent entertainment team - signing, dancing, party games, quizzes, aerobics up on deck and further entertainment in the evening. Once of the best nights was music/dancing and signing up on deck in the open air till 130 am.
(7) Every evening they provide a comprehensive printed programme of the next days events, weather, time/details of arrival and departure.
(8) I didn't try the formal dining, just isn't my thing and the food in the buffet was fine, lots of choice, noting overly fancy but adequate. Can be crowed at breakfast and lunchtime. Still it was nice to be on a morning tour and still have lunch on board at 3pm. I went for a sandwich one night at 1am. Buffet open 22 hours a day.
(9) Family friendly but kids usually well behaved
(10) Tours - a bicycle tour of Bari &euro20, very good. I did 4 other tours through crusingexcurtions.com which works out cheaper than MSC booked tours (1) Olympia, (2) Ephesus (3) Istanbul and (4) Dubrovnik - advantage of smaller tours - same bunch of people - no more than 12-14 on each tour. On the other hand there were usually 40-50 bus loads of MSC booked tours. I also did a limited behind the scenes tour (40pax @ 39 euro) - for three hours - had to go on a waiting list but was successful. Got to see the stage, dressing and prop rooms, the control box of the theatre, the kitchens. the laundry, the storage facilities (frozen/chilled/dry goods), the VIP part (lounges, private deck and pool and one cabin). Well worth it and you get to ask loads of questions.
(11) As a momento of the trip I purchased a Golden DVD package of 3 DVDs, one images of the cruise including the shows, one the areas visited and the third about the ship, its constructuion, launch and tour.
In conclusion, a great holiday, excellent surroundings, great entertainment and a happy chilled relaxed time. Must do it again.
Thanks for your help. Will come back to you when I am looking for my next adventure.
Regards and best wishes
THANK YOU THANK YOU THANK YOU
THANK YOU THANK YOU THANK YOU..... we had a fabulous time and the people in the New Yorker Hotel (other than the lift falling 5 floors - we were not in it thank god) was amazing...
the staff were lovely, the people in general in New York were brilliant, and we cant wait to go back,,,
on the way back the Airline had a mechanical fault and we missed our connecting flight, they put us up in a hotel and a up-graded us to first class............... WOW what a way to fly.. next time fingers crossed... ha ha
YOU DID A FANTASTIC JOB..... and thanks for all the information and the vouchers...
TOUR AMERICA IS THE ONLY WAY TO GO...... especially when you have kids... thanks for making our holiday of a lifetime BE A HOLIDAY OF A LIFETIME........ it was a great success..
you are in my prayer list !!
Rosaleen Byrne and 2 very happy daughters xxx
Boca Rotan & Key West
Linda Keogh here. Just a quick note to say a Big Thank you for organising our itinerary again this year. You came up trumps with all the hotels.
The Resorts in Boca Rotan and Key West were fabulous, the service and resorts were beautiful, they certainly were 5 star and added to our celebration of 25 years of marriage.
Again location, location, location in Miami. We were at the heart of SOBE at the Albion hotel. Everything was at our doorstep. The only drawback was the tiny (Deluxe petite room) in which we could barely fit our suitcases but as it was only for the last 2 nights, we managed rather than pay 200 dollars to upgrade for 2 nights. Perhaps it might have been better to get the King room at the time of booking (but we will know the next time).
Thanks again to you and the team at Tour America for helping to make our holiday go as smoothly as it did. Keep up the good work, as I certainly will be recommending you all to my friends and family.
Linda and Mark Keogh
Many thanks for all your help in organising our cruise with Celebrity, we all had a wonderful holiday, the ship was fabulous, as you said and the staterooms in great locations.
Will be in touch again when booking our next cruise/holiday, perhaps the Caribbean in January 2014!!
Washington & Toronto
Just wanted to say thank you for booking our holiday to Washington and Toronto, we had a fab time.
The hotels were perfect, both were in great locations.
You weren't sure about the Omnishoreham to begin with but just for future reference, it was a gorgeous hotel and the location was great for us, just across the road from the hotel was the Woodley Park metro stn, and there was at least 10 bars/restaurants around it, and it was only a 10 minute walk into Adams Morgan where there was lots of bars and reastaurants. We would definetly stay there again if we go back.
Thanks again for booking our holiday
I am taking the time to write this email to express how helpful your employee Deirdre (from Donegal) has been to myself and my Fiancée in our quest to book our honeymoon.
I contacted her two months ago with many queries and she gave me great advice about when the right time is to book and how to go about it etc, following her advice I called her back on Tuesday of this week and she could not of been more helpful, please take into consideration that I have spoken to about 6 different booking agencies at this stage and received quotes from all of them but Tour America stood out in my head because if the excellent level of customer service that I received.
She is a lovely women to speak to, she listened to every single need and want that myself and my fiancée had, she offered advice based in these needs, we are on a bit of a budget we found it hard to get this across to most other agency&rsquos they were nowhere near as helpful as I found Tour America, I really felt like Deirdre wanted to get us the best deal possible and that is what she did.
We have just booked our honeymoon with Tour America through Deidre and it was an easy decision to make. The reason I am emailing is to let you know that I am a very very happy customer and probably would not have booked with Tour America had it not been for the outstanding customer service that I received from Deidre, you are very lucky to have her in your company.
I hope this email reaches the right person and that Deidre receives all of the credit that she deserves,
Many thanks, Sarah