Motorhomes FAQs



Why choose us?

Tour America offer you the complete freedom and flexibility to build your own dream holiday through our travel experts, giving you access to an unbelievable network of campsites across America and Canada and helping to plan your desired route. Renting a Motorhome or R.V. as they are known in America and Canada can be an overwhelming idea considering the numerous variations that can apply if you're trying to book yourself with so many different levels of insurance, the choice of Motorhome operators and their various rental packages. Tour America are experts at helping you build the ideal package for you and your family, helping you understand what works best for you as well as having the answers to the kind of questions you are likely to have when considering this type of holiday.

Some key points to take note of

General
Min rental period is 7 nights and max is 35 nights (longer rentals are available but on request)
Any rental for 4 or more vehicles is classed as a Group Booking and is on request
No refunds for returning the vehicle early
Clients cannot rent a vehicle on the same day they arrive in the US on an international flight
Clients must call the rental centre on the first day to arrange vehicle collection time (from 1-4pm)

Rental Centres
Rental centres are closed on Sundays and Public Holidays
Vehicles returned after 11am on the last day will result in a charge of $25 per hour (payable locally)
Transfers to/from the rental centres are not included
Mileage Packages
Mileage packs are compulsory so if they have not been prepaid clients will need to buy them locally
No refunds for unused miles

Taking children
Clients must provide their own child restraint seats as required

Destination info & restrictions
DENVER – a mandatory ‘Colorado Safety Fee’ of $2 per day will be payable locally
ALASKA / YUKON / NW TERRITORIES – travel is restricted (please call Product for info)
DEATH VALLEY – see Client Essential Notes for info
MANHATTAN NYC – motorhomes are not allowed due to local restrictions
MEXICO – travel is not permitted

Driver requirements
Drivers must be 21 years old (no surcharge for under 25’s) and have a valid driving license
Additional drivers are allowed at no extra charge
All drivers must all show their driving licenses and passports when picking up the vehicle

Deposits
A refundable deposit of $500 (USD or CAD) secured via a credit card will be required on departure

The best piece of advice we can give you..

Book early. When renting a Motorhome, the cost is determined by fleet availability. In general, the earlier you book - the lower the price (& as vehicle availability reduces - the price increases). USA & Canada Motorhome rentals and holidays have become a very popular holiday option over the past few years leading to a shortage of vehicles during the high season. 

Get your quote online and ring us to build the perfect Motorhome holiday for you we'll ensure you get the best advice and the best possible pricing and offers to suit your Motorhome holiday plan.

How do I pay for my Motorhome holiday?

Tour America requires that all payment be done through our Dublin and Cork offices, either by cash or by using a major credit card. This payment policy is very strict and there are no exceptions.

What is the cost of mileage?

An estimated mileage charge will apply to your rental. The charge will be a per night charge based on 100 miles for a local rental and 250 miles for a one-way rental. The rate is 32¢ per mile. At the end of the rental you will be refunded for any excess mileage charges, or be charged at the rate of 32¢ for additional miles in excess of the estimated mileage. Cruise America does reserve the right to modify the estimated mileage charge based on the type of rental.

In Canada, the nightly charge will be 160 kilometers for a local rental and 400 kilometers for a one-way rental. The rate is 32¢ per kilometer.

Is there a charge for a generator?

Yes. The generator charge is $3 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. Most motorhomes based in the United States and large size motorhomes in Canada are equipped with generators. A generator is only needed for the coach air conditioner, microwave and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.

Can I pay a deposit for my holiday?

Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum security deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks and debit cards without a Visa or Mastercard logo are NOT accepted. For certain rental applications, (examples: Burning Man, Bonnaroo) deposits may be increased at Cruise America’s sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any, are balanced against the security deposit and a credit or check issued to cover the refund.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at Cruise America’s sole discretion.


Do we have to travel round trip to our destination?

One Way reservations are available between most rental centers by advance reservation only and are subject to availability and some restrictions.

Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Upon confirmation, the $300 reservation down payment is not refundable.

One way rentals

These cannot be booked online but you can get a price to quote to your clients
One Way rentals are on a request basis until confirmed back by email
One Way rentals between countries are NOT allowed.
One Way rental fees are payable locally by clients at the rental centre
Fees vary by destination and range from $50 - $750

 


What if I have a special need?

At Tour America, we strive to make sure everyone’s rental experience as easy, safe and stress-free as possible. That is why we provide a full range of products and services for our drivers or passengers with disabilities. Our visually impaired passengers can travel worry-free just make an advance reservation, arrive with a licensed driver at least 25 (21 with Surcharge) years old and you’re on your way.

There is no underage surcharge for renters with a disability when either the renter with the disability or the authorized driver is over the age of 25. If both the renter with the disability and the authorized driver are under the age of 25, an underage surcharge will apply.

The following services are available at some locations for our drivers and passengers with disabilities.

  • Hand Controls - Enables drivers to accelerate or brake using a hand-controlled device.
  • Lectra-Aid Coach Lift® - Mobility lift equipped vehicles are available for rental at some locations for disabled customers
  • To ensure availability, products and services should be reserved sixty (60) days in advance by calling our Disability Services Coordinator toll-free at 01 8173535.

When can I pick up or return the Motorhome?

Vehicle departure time is normally between 1:00 PM and 4:00 PM. Vehicle drop off time is normally between 9:00 AM and 11:00 AM only. Returns after 11:00 am may be subject to a late return fee of $25 per hour.

Please contact your departure rental center the day before departure date to arrange a pick up time.


What kind of cover do I have on the Motorhome?

For your peace of mind while traveling, Tour America  rentals include coverage’s in three areas in excess of minimum automobile coverage’s against third-party required by U.S. law. The details are contained on the Rental Agreement. Below is an outline of the coverage’s

  • Supplemental Liability Insurance (SLI) provides you supplemental liability insurance up to $1,000,000 for USA rentals (Not valid in Mexico).
  • Responsibility of up to only $1000 for Vehicle Loss or Damage per occurrence provided you abide by the Terms and Conditions of the Rental Agreement, report promptly in case of accident of vehicle damage, and avoid prohibited vehicle use.
  • Expense reimbursement plan up to $3,000 in the event of mechanical breakdown requiring service times.

What If I have an urgent problem while on holiday?

You can contact us on our emergency phone number 24 hours a day and one of our dedicated team members will be at hand to help.  You will receive your emergency phone number in your holiday itinerary when booking.


Mileage Packages

MILEAGE PACKAGES (Prepaid only – no refund for unused miles)
USA: 500 Mile Package $125 net (USD)
Additional miles at $.32 cents per mile (USD)
Canada: 800 Kilometer Package $200 net (CDN)
Additional kms at $.32 cents per kilometer (CDN)
USA: Unlimited Mileage
Clients may choose to purchase an unlimited mileage package during their rental. The cost
is $650 USD NET for rentals up to 21 days. For each additional day (after the 21st), there is an
additional charge of $24 USD NET per day.
Canada: Unlimited Mileage
You may choose to purchase an unlimited kilometer package during their rental. The cost
is $850 CDN NET for rentals up to 21 days. For each additional day (after the 21st), there is an
additional charge of $36 CDN NET per day.
UNLIMITED MILES PLEASE USE BOO KING CODE: UNXM
Valid for all rental locations in the USA and Canada.
TAXES
Taxes are due on any and all charges. As a tour operator, you must select ONE method of tax
payment for all pre-paid invoices on the Tour Operator Questionnaire. The method you choose will be
for the entire 2012 Summer booking season. Please identify your choices by selecting method A or B
or C in your 2012 Tour Operator Questionnaire:
A. If tax is not prepaid – client pays all taxes at the rental center at local tax rates. Note this option
is NOT recommended due to the confusion it makes for clients.
B. Local tax to be pre-paid by tour operator. See Rental Center Master List (at www.flexrate.com) for
a list of local taxes, currently in force and subject to change without notice.
C. FLAT TAX – Tour operator may elect to prepay tax based on a flat rate for all bookings by country.
The flat tax rates for Summer 2012 are 11% in the USA and 13% in Canada. Flat Tax must be
prepaid. Additional purchases at the rental counter will always be charged at local rates, not the
flat tax rate.

Optional/Mandatory Extras

»» Personal Kits - $50 per person (USD/CDN)
»» Vehicle Provisioning Kit - $100 per vehicle (USD/CDN)
»» Generator Usage - Prepaid Unlimited use at $6 (USD/CDN) per night (no refunds) or pay locally at
$3 per hour. The Prepaid Unlimited option may also be paid locally at departure only.
»» Mandatory Surcharge of $2 per day, “Colorado Road Safety Fee” – Denver (DEN) bookings only!

Rental periods & Days Closed

MINIMUM RENTAL PERIODS
All Motorhomes – 1 Week (7 Nights)

MAXIMUM RENTAL PERIODS
Thirty-five (35) nights is the maximum rental period available at the flex rate based on the original
departure date. Your clients may travel for longer periods, however, the additional rental days must
be rerated using the flex rate on day 36. Often times, our reservation agents will simply quote an
‘average’ flex rate for the entire rental for your convenience.

DAYS CLOSED
All Rental Centers are closed on Sundays and Holidays. No departures, except Sunday EBDS, which
can be scheduled on Sundays that are NOT Holidays BY REQUEST ONLY PLEASE – no exceptions
please. No returns, whatever the circumstance, can be scheduled on Sundays and Holidays.

Resolving Disputes

Please take note of certain rental policies and procedures BEFORE YOU LEAVE FOR NORTH AMERICA.


»» On an international flight to North America that you must stay
overnight in a hotel/motel prior to vehicle departure.
»» You must arrange for and pay for transfers to and from rental centers.
»» Customers should call on departure day morning to arrange for expected vehicle
departure times. You must never arrive unannounced.
»» Vehicle departure time begins at 1:00 PM (local time) and could be at any time in the afternoon.
»» Please bring collapsible luggage for their holiday for easier storage in the vehicle.
»» Please provide your own child restraint seats.
»» All charges you will have to pay at vehicle pick up. This must explicitly
include, but not be limited to, sales tax on items not prepaid to tour operator, all estimated
mileage charges, and one-way fees.
»» You are responsible for complete review of all documents, guides, and
materials given to them by Tour America and for adherence to rental policies and procedures.
»» The contract you sign at the rental center between you and our partner company in America, Cruise America/Cruise Canada is the governing document for the rental from that point forward.
»» It is your responsibility to ensure you are departing in a vehicle that is clean to their personal standard and satisfactorily equipped.
»» With any problem en route, you must call the Traveler’s Assistance Hotline to establish a Customer Service Log. Tour America accepts no responsibility for any
dispute where a customer service log was not established (See details below).
»» If you plan to stay overnight in campgrounds with full hook-ups, plan to travel at a leisurely pace, and above all relax and enjoy their holiday!

Arrival Day / Return Day

ARRIVAL DAY
Please do not reserve a vehicle departure on the same day as your client’s arrival in North America. The
client must overnight in a motel/hotel. Some exceptions to this rule are made in Anchorage on a request
basis, if the client arrives between the hours of 12:00 PM (1200 hours) and 3:00 PM (1500 hours).

VEHICLE DEPARTURE TIME
Beginning at 1:00 PM (1300 hours). Actual departure time may vary depending on local
circumstances.

TRAVELERS ASSISTANCE SUPPORT … 24-hours a day 7-days a Week…..
For concerns that clients may have, whether mechanical breakdowns, service problems, or holiday
impairment, the client MUST call the (800) 334-4110 number. A call to the departure rental center
is not recommended. Please note that availability of a toll-free number for Travelers Assistance is a
24-hour 7-day a week basis. If the client calls Travelers Assistance they
should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer
to specific pages within the guide.

VEHICLE RETURN TIME
Beginning at 9:00 AM (0900 hours) up to 11:00 AM (1100 hours). With prepaid Early Bird Departure
Special, return times beginning at 9:00 AM (0900 hours) up to 3:00 PM (1500 hours).
Preliminary Version H Summer 2012 15

RETURN DAY
Since the clients need time for vehicle return and transfer to the airport, no morning or early
afternoon flights should be scheduled.

FERRY RESTRICTIONS
Ferry reservations can be difficult to manage during high season. We recommend your clients make
a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome
reserved, to avoid problems due to possible upgrades.

TRAVEL RESTRICTIONS
Coverages are invalid if problems occur in the following areas and all recovery expenses are at
the client’s own cost. Violations of these restrictions void damage waivers and the client will be
held liable for all vehicle damages including to tires, towing charges and other related expenses
as a result of a breakdown associated with operating in these areas. Clients should consult the
Renter Assistance Guide and the departure location personnel for complete information on travel
restrictions and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back
roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle
to unreasonable damage or road hazard is prohibited. Clients may receive further information from
Tour America regarding seasonal travel restrictions as well. We reserve the right to restrict travel,
dependent on current road conditions.
Death Valley/Manhattan, New York City (Please note new information)
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the
months of July and August. In Summer, clients visit these areas at their own risk and Tour America
will not be held responsible for extraordinary vehicle recovery and other charges. During certain
periods these areas are not habitable and could pose a danger to the driver and passengers.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted
in Manhattan and are not permitted to travel through any underground or underwater tunnels.

MEXICO
The client is strictly forbidden to take Tour America partner vehicles across the US border to Mexico.
Preliminary Version H Summer 2012 /16

Insurance Information


We have simplified all aspects of insurance without reducing any benefits to clients. The
coverages are included for your client’s peace of mind. The below coverages worth up to $24.00 per
day are inclusive in the Flex Rates. In addition there will be no unwanted sales pitches or decisions to
make at the rental counter.
Auto Liability
Tour America maintains third party liability protection coverages on rental vehicles of
$10,000,000 (USD) against claims of bodily injury and property damage brought against the company
as a result of the operation or use of its vehicles. This covers Tour America as a company only.
Tour America Canada maintains third party liability protection coverages on its rental vehicles of
$10,000,000 (CDN) against claims of bodily injury and property damage brought against the company
as a result of the operation or use of its vehicles. This covers Tour America as a company only.
In both the United States and Canada, the company provides Auto Liability coverage for your clients
on a secondary basis for bodily injury, property damage and personal injury protection (PIP) as
required by the financial responsibility laws of the state or province in which an accident may occur,
for claims made against the client an/or authorized drivers. The liability coverage is void if the
rental vehicle is not operated safely in compliance with all applicable laws and regulations and in
compliance with all terms and conditions of the Rental Agreement.
In addition, USA and CAN rentals INCLUDE Supplemental Liability Insurance providing excess liability
insurance up to $1,000,000, for your client’s peace of mind.
Damage Responsibility for Your Clients
As a result of including insurance in the pre-paid rate we have been able to vastly improve both the
coverage for your client and the simplicity of the transaction. Your client only has responsibility for
up to only $1,000 for vehicle loss or damage per occurrence provided they abide by the Terms &
Conditions of The Rental Agreement, report promptly in case of an accident or vehicle damage, and
avoid prohibited uses.

Pre & Post Arrival

PRE ARRIVAL
All clients are encouraged to visit the exclusive pre arrival website: www.RVCheckIn.com
Here you will find many tools to prepare you for your motorhome holiday. Some of the features
viewed here will also save you time at the rental counter. Thanks for visiting!


ON ARRIVAL
First Overnight
Your first overnight in North America, after an international flight, should be in a motel/hotel. You are
not allowed to drive a motorhome on flight arrival day.
Getting to the Rental Center – Regular renters
After a relaxing first overnight, you must call the Rental Center in the morning to arrange for
arrival time at the Rental Center for an afternoon (1300 to 1600 hours) departure. Arrivals at the
Rental Center without notice may result in departure delays, for which Tour America accepts no
responsibility. Transfers to the Rental Center are not included in your prepaid rental charges.
Getting to the Rental Center – Early Birders
With pre-purchase of Early Bird Departure Special, transfers from pre-advised designated hotel areas
are of course provided, beginning at 9:00 AM (0900 hours). You must call the Rental Center in the
morning, starting at 8:30 AM (0830 hours) in order for Tour America to arrange for your transfer
and early arrival at the Rental Center. Arrivals at the Rental Center without notice may result in
departure delays, for which Tour America accepts no responsibility. If you are staying in a hotel in a
non-designated area, the transfer costs will remain your expense and may void other benefits of the
Early Bird Departure Special.


ARRIVING AT THE RENTAL CENTER
Vehicle Familiarization
A tour of approximately 25 minutes is required to familiarize you and other drivers with the
operation of the vehicle before departure. Video vehicle familiarization presentations in English,
German, Dutch and/or French may also be available at most centers.


Driver Requirements
Vehicles can only be operated by qualified drivers 21 years of age or older. All drivers must have
a valid and identifiable driver’s license. Your driver’s license and foreign passport are required as
identification and will be verified. All drivers must be identified, authorized, and must sign the Rental
Contract. There is no cost for additional drivers and no ‘under 25’ surcharge.
Upgrades
You may find the model reserved to be inadequate for your party. Where possible, upgrades to a
Preliminary Version H Summer 2012 19
larger sized model will be allowed at a charge determined from local posted rates. Our policy is to
provide you with the model reserved. In some instances, circumstances may require an upgrade to a
larger sized motorhome to accommodate an immediate departure. The upgrade will be provided at no
charge to you and with no further liability to Tour America.
Downgrades
You may find the model reserved to be too large for your comfort. Where possible, downgrades to a
smaller sized model will be allowed at no charge to you.
In some instances, circumstances may require a downgrade to a smaller model to accommodate an
immediate departure. The downgrade, if accepted, will earn a credit based on the difference in price
at the time of reservation and with no further liability to Tour America.
Luggage Storage
Collapsible luggage is recommended on camping vacations, which you should take with you.
Remaining luggage may be stored at most rental centers, all at your risk.
STOCKING YOUR VEHICLE (Note: Please review and update all kit items)
All items listed subject to availability and substitution without notice.
Standard Equipment - Generally provided with all rental vehicles:
110-Volt Adapter K.O.A. Campground Guide 9-Volt Battery
Renter Assistance Guide K.O.A. Value Card 20ft. Sewer Hose
25ft. Power Cord Regional Campground Guide RV Toilet Paper
25ft. Water Hose Box of Matches
Provisioning Kit – Optional Item
Cookware Soup Spoons Mixing Bowl Tumblers
Cooking Spoon Dinner Forks Plastic Pail Dinner Plates
Spatula Steak Knives Can Opener Paring Knife
Tea Kettle Coffee Cups Soup Bowls Carving Knife
Broom Colander Teaspoons
Flashlight Cooking Fork Dinner Knives
Per Person Kit – Optional Item
Pillow Sleeping Bag/Comforter Dish Towel
Pillowcase Wash Cloths
Sheet Bath Towels
Petrol / Propane for cooking and heating (All fuel is at your expense.)
Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate
propane for appliance use. You may be charged a deposit for fuel included at departure, depending
on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center,
you will be given directions to the nearest fueling stations. There are no warranties concerning fuel
consumption rates while en route.
Child Restraint Seats – NOT Provided by Tour America
You must supply your own child restraint seats for transfers and while en route.
Preliminary Version H Summer 2012 20
Food, Bottled Water and Other Camping Items
Please ask for a map or directions to nearby supermarkets for you to stock up on food and bottled water.

Payment of Deposits/Charges

Security Deposit
A basic refundable security deposit of $500 USD/CDN and the use of a credit card to pay for all local
charges and deposits is required at departure. For payment of any local charges and deposit by other
than credit card, the security deposit is $1,000 ($1,500 CDN).
Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be
issued to cover the refund. For security reasons, refunds when a credit card is not used are issued by
a check mailed to your home address. There are NO cash refunds.
Mileage Charges
Your itinerary will determine estimated travel miles. If you have not pre-paid to your tour operator for
mileage packs, estimated travel miles are payable at departure. Upon vehicle return, any additional
miles/kms over prepaid miles are charged at the per mile/km rate. There are no refunds for unused
miles.
Mileage Rates at Departure/Return:
$0.32 Per Mile (USD) $0.32 per KM (CDN)
Kit Charges
Provisioning Kit $100 per kit (USD/CDN)
Per Person Kit $50 per kit (USD/CDN)
Generator Charges
If you choose to operate the gasoline-powered 110-volt generator, extra charges will accrue at $3
per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or
purchased at departure at a rate of $6 (USD/CDN) per rental day. The generator is not required for
normal vehicle operation.
Camping Chairs
Camping chairs are available for $7.50 (USD/CDN) per RENTAL. However, due to the cyclical nature
of our business, we cannot guarantee availability of camping chairs 100% of the time. During high
volume rental periods, we may be unable to provide chairs. In this case, we will provide clients with
instructions on where to find reasonably priced alternatives.
One-Way Rental Fees
One-way fees between rental locations within the USA or between rental locations within Canada are
allowed and will vary in cost from $100 to $500 depending on pick up location and routing. Your tour
operator will advise the rate applicable to your one-way choice at the time of booking.
Taxes
All rental charges are subject to sales tax by law. In some cases, taxes will not have been collected on
items pre-paid to your tour operator, therefore these unpaid taxes will be collected directly from you
at departure, at rates prevailing at the Rental Center at time of departure.

Vehicle Departure - Leaving the rental centre

Time of Departure – Regular Renters
Vehicle departure time begins at 1:00 PM (1300 hours). This policy is similar to the “check-in” policy
at a hotel. Your actual departure time will vary. There are no refunds for late pick-ups.

Vehicle Acceptance
You will be required to sign a Vehicle Acceptance/Service Satisfaction form listing the condition
of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working
order, with complete kits, adequate propane tank, empty waste tanks and an appropriate gasoline
level. Be sure to have any items corrected prior to departure if you are not happy.

WHILE EN ROUTE
We Provide a Travelers Assistance Hotline 24-hours a day 7-days a Week
You must call the (800) 334-4110 number with concerns you may have, whether mechanical
breakdowns, service problems, or holiday impairment. We cannot assist you unless you call. A call
to the departure rental center or your travel agent or tour operator will not help. Tour America
assumes no liability for your concerns, without a call to Travelers Assistance and documentation of
your problem or issue while en route.

Renter Assistance Guide
The Renter Assistance Guide discusses operation of all features of motorhome operation. Important
instructional information is included in the Renter Assistance Guide. You are responsible for reading
the Renter Assistance Guide thoroughly. This Guide will also advise what to do in the case of an
accident or any damage that may occur to the motorhome, as well as tips regarding the use of
included safety equipment. This is the first place you should look if there is a problem.
The Renter Assistance Guide (English or German) is included with each motorhome rental and may
be viewed online or printed from www.RVCheckin.com

Accidents/Collision
In the event of an accident, you must notify Travelers Assistance immediately from the scene of the
accident (see phone number above). You will be given instructions on how to proceed.
You must also obtain a police or bench report. If you are unable to obtain a police report at the scene
of the accident, you must go to the local police station and obtain a bench report. We will accept
either report.

Travel Restrictions

Coverages are invalid if problems occur in the following areas and all recovery expenses are at
the client’s own cost. Violations of these restrictions void damage waivers and may subject you to
liability for all vehicle damages including to tires, towing charges and other related expenses as a
result of a breakdown associated with operating in these areas. Clients should consult with departure
location personnel for complete information on travel restrictions and local circumstances at the
Preliminary Version H Summer 2012 22
time they collect their motorhome.


Alaska, Yukon and Northwest Territories & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back
roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle
to unreasonable damage or road hazard is prohibited. Clients may receive further information from
Tour America regarding seasonal travel restrictions as well. We reserve the right to restrict travel,
dependent on current road conditions.

Death Valley and other desert areas
Vehicles are allowed to operate in Death Valley and other desert areas, however, extreme caution
must be observed. Clients visit these areas at their own risk and are thus responsible for all recovery
and other charges. During certain periods these areas are not habitable and could pose a danger to
the driver and passengers.

Manhattan
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not
permitted in Manhattan and are not permitted to travel through any underground or underwater
tunnels.

MEXICO
Crossing the United States border into Mexico in a Cruise America vehicle is strictly forbidden.

Winter Warning / Refueling / Breakdown Assistance

WINTER WARNING
Vehicle operating systems are not fully operable during subfreezing temperatures. Check the
Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities,
vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be
available to you.


REFUELING AND SERVICING
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water
heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining
engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical
failures immediately. You may be held responsible for mechanical damage if you fail to do so.


BREAKDOWN ASSISTANCE AND REPAIR REIMBURSEMENT
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired.
Our objective is to get you back on the road as quickly as possible.
If a mechanical breakdown should occur, Tour America will assist you to secure over-the-road
maintenance from reputable service providers. All repairs require authorization by phone from
Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log.
Tools for vehicle repair are not provided. Your expenses for authorized repairs will be paid directly by
Cruise America or you will be reimbursed upon presentation of receipts.
Any vehicle service expense over $75 requires a call to Travelers Assistance 1-800-334-4110.
If the cost is under $75 you may have the service completed, but you must keep the receipt for
reimbursement. Rental centers are authorized to reimburse receipts up to $75 without a customer
service log. Engine battery jump-starts require Travelers Assistance approval in advance.

Travel Expense Reimbursement / Damage Caused to Vehicle

TRAVEL EXPENSE REIMBURSEMENT
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our
responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air
conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not
considered breakdowns and no refunds are available for repair time to these items. In the event of a
mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle
to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.
Living/transportation expenses are not covered in cases of radio, air conditioning, refrigerator,
generator, microwave, appliance, and cruise control malfunctions since these are not necessary for
basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure
to call Traveler’s Assistance immediately.
These provisions provide up to $30 (USD/CDN) per day per person for lodging and up to $30 (USD/
CDN) per day per party for transportation expenses. Total provisions are limited up to $3,000 (USD/
CDN) per tour. You must present all receipts for a refund of expenses.
DAMAGE TO VEHICLE/YOUR FINANCIAL RESPONSIBILITIES
Damage to Vehicle – Breach of Terms & Conditions of Rental Contract – Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in
prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause,
regardless of fault and all related expenses.
Damage to Vehicle – Your Responsibility
Provided Rental Contract conditions are met, your responsibility for damage, theft and vandalism to
the vehicle is limited to $1,000 (USD/CDN) per occurrence or incident.


INSURANCE
THE Motorhome (Physical Damage) If the vehicle is used as permitted by the T&C of the Rental Contract the customer is only responsible for up to max $1000 per occurrence (regardless of fault).  If another party is at fault we will try and recover damages on behalf of client.  If we are successful then we refund the client the deductible paid.  As you can imagine, most of the claims take months to settle.  Sorry, we do not sell insurance in advance or the 'counter" to reduce this amount. Reference: Paragraph 5(b) of T&C.Damage to our Motorhome caused by fire or theft is a covered item on the condition the vehicle was used as permitted.IMPORTANT NOTE: There is no coverage for customer's personal property, regardless of cause. Reference 9(d) of T&C.  AUTO LIABILITY--there are two types of insurance we include in our agreement: 1. Basic Auto Liability (a.k.a. Statutory, Underlying, Minimum State) Ref: 11(a) of T&C.Required by law and is included with every rental where required either on a secondary or primary basis. 2. Supplemental Liability INSURANCE- (a.k.a. SLI) Ref: 12(a) of T&C (USA product only --- not offered/included in Canada)We PURCHASE this INSURANCE for the customer and is included in our price. SLI provides an additional layer of liability protection so if the customer is at fault in an accident there is adequate coverage and less risk of being sued.  IMPORTANT NOTE: Personal Injury Protection (a.k.a. PIP) is not included.  There are no medical insurance benefits provided by Tour America regardless of fault.  See paragraph 11(c) of the T&C. All in all, the client should adequately assess their OWN insurance needs for medical and property prior to leaving their home country and purchase additional travel coverage if necessary.

Vehicle Return

Vehicle Return Time – Regular renters
Vehicles are to be returned by 9:00 AM (0900 hours) and in no case later than 11:00 AM (1100 hours).

Vehicle Return Time – Early Birders
With pre-purchase of Early Bird Departure Special, you must return vehicle to Rental Center between
9:00 AM (0900 hours) and, in no case later than, 3:00 PM (1500 hours).


Vehicle Return Late Fees/Charges
A fee of $25 per hour will be charged for each hour that the vehicle is overdue without
permission. You agree to return vehicle in the same condition as it was received, excluding normal
wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be
assessed at vehicle return up to $150. You will also pay for damages or loss of equipment. There are
no refunds for early returns.


Parking/Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your
credit card will be charged for any charges/fines/penalties issued to Cruise America in addition to an
administrative fee of up to $250 as a result of your not reporting a parking/traffic violation at return.


Return Transfers
Transfers are not included in your prepaid rental charges. Return transfers are your responsibility.
Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas
or airport included with the fee. A late return will void our responsibility to you for return transfers.
Return transfers are normally accomplished up to 4:00 PM (1600 hours).

 

Back to top of page