Tour America, winner of Platinum & Gold awards with Deloitte Best Managed Companies 2021 are always on the lookout for talented people to join our team.
If you are interested in working with our company, please feel free to send on your CV to careers@touramerica.ie and as vacancies arise, we will look for candidates that have the right skill-set to join us in roles such as sales, IT, developers, marketing, graphic design, social media and finance.
Experienced Travel Expert / Sales Supervisor
We are seeking a dynamic and experienced Travel Expert / Sales Supervisor to join our team. The ideal candidate will possess extensive knowledge of our Core travel destinations, travel products, and sales strategies. They will be responsible for selling holidays themselves as well as supervising the sales team, driving sales targets, and ensuring exceptional customer service. This role requires strong leadership, organizational skills, and a passion for travel. The Role is full time, based in our Office In Milltown and located 7 minutes walk from the Luas line.
Key Responsibilities
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Supervision & Leadership
- Lead, mentor, and manage the travel sales team to achieve individual and team sales targets.
- Conduct regular training sessions to enhance team knowledge and skills in travel products and sales techniques.
- Monitor and evaluate the performance of the sales team, providing constructive feedback and implementing improvement plans when necessary.
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Sales Management
- Develop and implement sales strategies to meet and exceed company targets.
- Identify new business opportunities and potential markets to expand the customer base.
- Ensure that the team is effectively promoting travel packages, deals, and services to customers.
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Customer Service
- Maintain high standards of customer service, ensuring that all team members provide an exceptional customer experience.
- Handle complex customer inquiries and resolve complaints efficiently and professionally.
- Gather and analyze customer feedback to continuously improve service delivery.
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Operational Duties
- Oversee the daily operations of the sales office, ensuring smooth and efficient workflow.
- Coordinate with other departments (e.g., marketing, finance) to ensure alignment and support of sales initiatives.
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Product Knowledge
- Stay updated on the latest travel industry trends, products, and services.
- Develop and maintain strong relationships with travel suppliers and partners.
- Ensure the team is knowledgeable about current travel offerings, policies, and procedures.
Qualifications
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Education & Experience
- Minimum of 5 years of experience in the travel industry, with at least 2 years in a supervisory or leadership role.
- Proven track record of achieving sales targets and driving revenue growth.
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Skills & Competencies
- Strong leadership and team management skills.
- Excellent sales and negotiation skills.
- Exceptional customer service and interpersonal skills.
- Proficient in using GDS systems (Amadeus)
- Ability to analyze sales data and develop effective strategies.
- Strong organizational and multitasking abilities.
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Personal Attributes
- Passionate about travel and customer service.
- Self-motivated with a results-oriented mindset.
- Excellent communication and presentation skills.
- Ability to work under pressure and meet deadlines.
- Creative and innovative thinking.
If you have the passion for travel and the experience we require, we would love to hear from you. Please forward your CV to careers@touramerica.ie
Experienced Travel Consultants in Dublin & Cork
At Tour America we are extremely busy and as such we are increasing the size of our Sales Team. We are looking to expand our team of successful travel professionals with some experienced and enthusiastic travel sales professionals.
Tour America & Cruise Holidays are a company that embraces people who have personality, attitude and a personal commitment to grow as an individual. We are fully committed to developing our team, and are constantly looking at ways to motivate our team and involve them totally in Tour America’s success.
We want the best people in our company, a company that is fun to work in, but where everyone has clear goals, and are totally aligned with the company goals, we are a company about continuous growth.
We want staff who give our customers the best experience and ensure that they are at the forefront at all times, as our customer is our number one focus.
If you have a minimum of two-three years retail travel experience selling holidays to America or Cruises, and the experience and enthusiasm to match, we look forward to receiving your details.
As you prove your selling ability you will benefit from any Campaign incentives or Supplier incentives in place, and have opportunities of approved Educational US trips. Tour America promotes career progression and self-development.
Please note only applications which meet the minimum requirement will be considered for this role.
To learn more about our company, check our About Us.
Apply for this role
Please send a detailed CV along with a cover note to careers@touramerica.ie
