Testimonials

Polly was great from the very start

Polly was great from the very start. I was very nervous about going to America and she always but my mind at ease. Every email I sent was replied to straight away. Tour America is very lucky to have a staff member who looks after her customers so well I love good service I think its very important and I definitely got it with Polly.

27/06/2022

Super service

Super service from our sales lady Deirdre from start to finish.

26/06/2022

Very good to deal with

Very good to deal with and very knowledgeable about Disney and universal.

25/06/2022

I would definitely contact your America/Linda for future holidays.

Linda Ryan was extremely helpful from the initial booking of our holiday until the date we commenced our holiday. All queries were dealt with promptly. The hotel that was suggested to me suited our needs and we were very happy with this recommendation from Linda. I would definitely contact your America/Linda for future holidays.

24/06/2022

Lorna and Alana are simply the best agency staff and they know what best options and they willing helping out no matter what

I find tour America agency staff are brilliant searching the best prices and the destinations for families.i truly recemend them as they will find a perfect holidays that suit anyone needs. Lorna and Alana are simply the best agency staff and they know what best options and they willing helping out no matter what .their patience is amazing. I would travel with tour America again and I have no problem with them and I find my holidays truly well worth it .thank you guys for amazing holidays to Orlando.

24/06/2022

Overall delighted with the service

Overall delighted with the service. We had a complex holiday planned involving 4 destinations and 5 flights. It was great to have it all so well organised for us.

24/06/2022

Thank you Liz for giving us our dream holiday.

Great holiday Liz was fantastic listen to what we wanted and made amazing suggestions, was organized perfectly. Thank you Liz for giving us our dream holiday.

24/06/2022

I will definitely be recommending and a returning customer

Christine was fantastic and very helpful as I had many questions.

I will definitely be recommending and a returning customer

Regards

22/06/2022

Just booked out dream holidays and could not fault Tour America!

Just booked out dream holidays and could not fault Tour America!
Any queries I had were responded to quickly and efficiently. Would highly recommend and I will be returning to use again in the future!

22/06/2022

Returned from Orlando and already booked for next year

We have returned from Orlando and already booked for next year and both times we would only book with Tour America Yvonne was a great help with any issues or concerns we had when booking and once we booked she was always on the end of an email it was great knowing you couod rely on an answer to any questions we had especially recently with new rules or regulations regarding covid.

22/06/2022

Will definitely use Tour America again

Fantastic service, very prompt. Beautiful hotel that was recommended also. Will definitely use Tour America again.

20/06/2022

Tina our advisor was INCREDIBLE (woman deserves a promotion)

Tina our advisor was INCREDIBLE (woman deserves a promotion). Tina was so helpful from start to finish and so patient with us having to change dates and with all my questions. Tina was incredibly professional and honest and my partner and I already want to book Orlando 2024 with Tina she is an asset to your company.

18/06/2022

Everything was arranged perfectly

Everything was arranged perfectly from hotel pickup to cruise to pickup from ship back to the hotel .

17/06/2022

Excellent customer service and all so friendly

From the moment of enquiry to booking and right up until I travelled the team answered all my questions and I found it excellent customer service and all so friendly.

16/06/2022

Tinas assistance, patience & friendliness was fantastic

Tinas assistance, patience & friendliness was fantastic in helping us book our Greek Isles cruise.

16/06/2022

Top class hotels

Everything was as the tourist agent said it was, hotels in good locations, top class hotels, itinerary clearly laid out.

15/06/2022

Fantastic organization, would recommend to anyone.

Everything from booking to payment schedule and the whole trip went off without a single hitch, fantastic organisation, would recommend to anyone.

13/06/2022

Would 100% recommend to others even on customer service alone

Ive never been to America before, and Polly was always there to help with any problems or questions I had. We had to reschedule twice because of covid and she made it all a walk in the park for us and took all the stress out of it. Would 100% recommend to others even on customer service alone. The holiday itself was absolutely brilliant and we will definately us touramerica for our next trip.

13/06/2022

Tina was very helpful and a pleasure to deal with

Everything was perfect. Tina was very helpful and a pleasure to deal with weekly when I would ring to pay off my holiday.

12/06/2022

I will be in touch with Tour America for their expertise

“We thoroughly enjoyed every minute of our holiday. Tina was super in helping us with our wish list and advising us.
We hope to visit Florida again in a couple of years and I will be in touch with Tour America for their expertise.”

11/06/2022

We are very excited to be travelling again

Dear Mary,

Thank you for your email.

We are very excited to be travelling again this December to Orlando and Miami. We have booked through tour America for many years, receiving excellent customer service from the team but in particular Amy Henderson and Polly bond.

I hope business increases for tour America with COVID restrictions easing.

Have a good day.

Best regards,
Dean

20/07/2021

I want to thank Christine for her work

I’d just like to send on a letter of compliments from myself to the agent who arranged the cruise holiday I’ve just booked. Her name is Christine Rickard and I found her to be very courteous, and quick in dealing with my queries. I really had not much of a clue what to be expecting when booking a cruise but her help has settled that, as well as getting a small issue with a name change sorted out very quickly. I want to thank Christine for her work and hope this message is passed on to her and the team at Tour America.

Thanks,
James

12/07/2021

Booking was so effortless.

Dear Mary

Thanks for your email its reassuring to hear that you and your team are there for us should we need to contact you. Brenda was so helpful to me as I’ve never been on a cruise before and booking was so effortless.

Thank you
Fidelma

09/07/2021

She’s a credit to your company!

Thanks very much for the kind email, Mary. We’re so excited to be going on our first ever foreign holiday and we just cannot wait!

Can I just say how helpful Christine has been so far. She’s a credit to your company!

Anyway, I hope you’re enjoying the weather and thanks for reaching out to me.

Stay safe!

Declan

05/07/2021

Thank you once again kind regards from one very Happy customer

Hi Mary I’d just like to take the time to send you this email regarding lorna mc grath I’ve booked all my orlando holidays with lorna over the last 4 years each and every time lorna has went above and beyond to help us book our trip With everything going on the last 18 months she has being on the ball helping us reorganise our trips to orlando and again today she has sorted out our trip with no hassle It’s people like lorna that makes us book with tour America again and again any questions or issues we’ve had has being dealt with ASAP Lorna is a credit to your company and in my opinion a 5 star travel agent I look forward to booking all our future holidays with lorna and tour America !!Thank you once again kind regards from one very Happy customer

Joe

15/06/2021

Alana has been a pleasure to deal with

Alana has been a pleasure to deal with and so knowledgeable – a credit your business The very best wishes to you all and hopefully you will have many more successful years ahead

Kind regards
Kevin

04/06/2021

Just wanted to say thank you so much

Mary,

Just wanted to say thank you so much, we are just thrilled to have it booked. It will be great to look forward to next year. Lorna was just fantastic to deal with and we will 100% be using her again. Nothing was too much hassle, she just kept coming back to me with new itineraries and quotes depending on what I wanted and never complained with all the extra work I gave her! She really went above and beyond and found a a cruise to really suit us which we are just delighted.

Thanks so much
Áine

04/06/2021

I only wish I got this level of customer care every where I went

Hope this mail finds you well ,just really wanted to send a quick email we have used Tour America for last few years .I always deal Christine and I have emailed you before about what excellent customer service she offers. We book as 3/4 different families total of 15 people .

With everything that’s happened in last year we’ve had to rebook couple times and I really just wanted to let you know how absolutely happy I am we booked with tour America and mainly down to christine.

We are just finalising out new dates, christine has as always been brillant but especially over last couple weeks she took my calls and emails on her days off and has emailed me and rang me way past her working day had ended .it was tricky getting all of us booked on dates and prices that suited us all .

We also rebooked New York couple times with yourselves largely due to Christine’s great service.
I only wish I got this level of customer care every where I went .
I will only use Tour America when travelling to America.
Well done on your customer service. I will be sure to continue to recommend Tour America especially Christine.

Martina
04/06/2021

I will be sure to be booking plenty of more holidays for certain with Tour America

Hi Mary,

Thank you so much!

Liz is a credit to your team. She was able to build our perfect holiday based on exactly what we wanted. Down to her knowledge and passion. You can tell that Liz’s work ethic is truly reemarkable .

I will be sure to be booking plenty of more holidays for certain with Tour America but I will be requesting Liz:)

I have to say the service from your team is outstanding! Once, I was unable to reach Liz as she was on a call, one of the ladies took my details and passed them straight to Liz for a call back. Exceptional!

Have a lovely day,
Lyndsey

04/06/2021

Always looked after

Thanks Mary ,I’m a very long time customer of yourselves and have always been looked after very well,just delighted to get what we wanted so hopefully we get there.

Thanks
regards

Lena Fay

22/04/2021

I will continue to recommend you

The reason I wanted to respond to you directly was I connected with you recently on LinkedIn and I have been blown away about how you personally have looked after your business and team. This factor alone played a huge part in me booking this holiday. I really want to see you all succeed and get through this trying time. And I would love to assist in anyway possible.

In regards the sales operator Christine, she was a pleasure from start to finish. So helpful and considerate and really went the extra mile for my family. She is amazing.

I will continue to recommend you and will happily assist any other way I can.

Take care and stay safe.

Thanks,

Ed

09/04/2021

Your staff are so helpful

Hi Mary,

Thanks for your kind email, I have always found your staff so helpful and they go over and beyond to find a great holiday for my family and within our budget, Lorna compiled an excellent package for the end of the year for me. I know you all at Tour America have had a tough year but hope this Irish company has a good rebound in QTR 4. I know next year people will be mad to head off again and I hope ye all have a bumper year at Tour America.

Many Thanks from the Delap Family.

23/03/2021

Thanks so much Mary to you and your fabulous staff

Thanks so much Mary to you and your fabulous staff. We will definitely book America as soon as it is safe to do so as we are so looking forward to go and we will 100% book through Tour America.

Thanks again.
Michelle

22/03/2021

Thank you

Thank you.

We have booked a few holidays with Tour America and have always found you and your staff brilliant to deal with.We wont be holidaying till 2022,but rest assured we will be booking our cruise with your wonderful staff.Thanks again for sorting this out so promptly.
Mick.

01/03/2021

An absolute pleasure to deal with

Thank you for the update, I just want to say thank you first of all as Tour America have been an absolute pleasure to deal with during this time, I know of people with other travel companies who have had nothing but trouble & obstacles. Myself & my family have booked through Tour America many times & they have always been super helpful & friendly. We will definitely be booking through you again when we are all safe to travel again & look forward to it.

Stay safe & hopefully we will be in contact soon about new holidays!!

Lisa

22/02/2021

You can certainly be very proud of the members of your staff

HI Mary

Thank you for the professional manner and the speed of the handling of the whole matter regarding the refund of our deposit. you can certainly be very proud of the members of your staff, especially those I had dealings with.
As you say it is a very hard time for everyone and all we can hope, is that the end of this horrible pandemic will soon be over.
I think when it is over, there will be such a rush for people to release themselves from their chains, the travel agents should witness a very quick return to business that will be even better than normal.
I know I am looking forward to contacting a member of your staff and discussing (with their expertise) our next adventure.
All the best in the future to you and your business.

kind regards

John

22/02/2021

We will 100% be booking again with you

Can I just say a huge thank you to you, Catherine who I originally booked and dealt with at the start and the whole Tour America team. You’ve been so nice to deal with and help us through this whole process. Couldn’t have asked for any more from you. We will 100% be booking again with you once things settle down.

Thanks again
Patrick

22/02/2021

I appreciate your efficient customer service

Hi Mary,

Thanks for your email. I appreciate your efficient customer service to us your clients. I will definitely think of your agency in the future for holidays and travel once this pandemic is over. Thank you so much and wishing everyone in Tour America the best. Godbless and stay safe.

Kind Regards.

Josette

18/02/2021

I would like to thank you

I would like to thank you and indeed Amy and Liz who looked after us so well.

It’s not hard to understand why Tour America has won so many awards and I would like to compliment you, and Amy and Liz for looking after us at this difficult time. Unfortunately, we were not able to celebrate our 50th Wedding Anniversary as we had hoped but at least we are safe and well.

We have travelled with Tour America in the past, and hope to be able to do so again, in the not too far off distant future.

Once again, compliments to all.

Kind regards.

Ken

04/02/2021

Great company to deal with

Hi Mary,

Ye are a great company to deal with and I will always deal with ye in future. Lorna was brilliant right from the first enquiry to the booking being confirmed

Thank you

John

04/02/2021

What our customers say...

Our mission statement is very clear, 'to have a raving fan club!', and our team are willing and able to exceed all of your holiday expectations.

Can I just say a huge thank you to you, Catherine who I originally booked and dealt with at the start and the whole Tour America team. You’ve been so nice to deal with and help us through this whole process.

Patrick

I would like to thank you and indeed Amy and Liz who looked after us so well.

Ken

Super service from our sales lady Deirdre from start to finish.

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