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OPENING HOURS
MON: 9-17:30
TUE: 9-17:30
WED: 10-17:30
THU: 9-17:30
FRI: 9-17:30
SAT: 9-17:30

Travel restrictions for customers who have travelled to China

We are aware of travel restrictions for customers who have recently travelled to China (Including Hong Kong and Macau), in the last 3 months, due to the situation with the spread of the Coronavirus

Given the fast changing situation, you should check the latest entry requirements for your destination on the Department of Foreign Affairs website: https://www.dfa.ie/travel/travel-advice/

Should you have any queries about your travel plans, we would encourage you to contact our customer service team on 01 817 3500

Entry into the United States

We are aware of the US Government’s decision to restrict entry into the United States from 2nd February, for foreign visitors who have travelled to China (Including Honk Kong and Macau) in the last 14 days, due to the situation with the Coronavirus. This will affect all flights departing from 2nd February to the USA.

Customers booked to travel to the USA who have travelled to China, Including Hong Kong and Macau, in the 14 days prior to their planned arrival in the USA, should contact Tour America on 01 817 3500, where we can discuss your booking further.

For any other restricted areas, we would continue to direct you to https://www.dfa.ie/travel/travel-advice/ for the most up to date travel advice

For updates on the Coronavirus, please use the following links

https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

https://www.dfa.ie/travel/travel-advice/

Customers booked to Cruise

Most cruise lines are now taking the following precautions to protect the health and safety of all guests on board their ships.

Anyone who has travelled to, from, through mainland China (Including Hong Kong and Macau) in the past 30 days, or visited or transited via airports, will be denied access to the ship. The same rule applies to such passengers travel companions (parent, child spouse, siblings, or anyone sharing a cabin with them).

Passengers with signs of symptoms of illness, such as a fever or feverishness, chills, cough or difficulty breathing, will be denied boarding. The same rule applies to their travel companions.

The cruise lines will continue to conduct pre-boarding screening wherever they deem necessary.

Please note that some countries visited by the cruise ships may have different restrictions from those above, which will be highlighted to passengers, where appropriate.

Please note that due to the speed at which this situation with the Coronavirus changes, the above information may change at any time.

CRUISE COMPANIES’ CORONAVIRUS NEW HEALTH PROTOCOLS - INCLUDING DENIAL OF EMBARKATION TO VARIOUS CATEGORIES OF GUESTS

IN LINE WITH GUIDANCE FROM CDC, WORLD HEALTH ORGANISATION, AND OTHER PUBLIC HEALTH AUTHORITIES AROUND THE WORLD, MOST OF THE CRUISE COMPANIES THAT WE BOOK WITH HAVE IMPLEMENTED NEW HEALTH PROTOCOLS WHICH INCLUDE DENIAL OF EMBARKATION TO VARIOUS CATEGORIES OF GUESTS.

IF YOU ARE ABOUT TO TRAVEL YOU SHOULD CHECK YOUR CRUISE -LINE’S HEALTH PROTOCOL TO ESTABLISH IF YOU ARE ABLE TO PROCEED WITH YOUR TRIP.

IF YOU ARE THINKING ABOUT BOOKING A CRUISE, YOU SHOULD ALSO CHECK YOUR PROPOSED CRUISE-LINE’S HEALTH PROTOCOL BEFORE YOU COMPLETE YOUR BOOKING.

Here are the links to the Coronavirus Health Protocols of the Cruise Companies that we book with:-

ROYAL CARIBBEAN: https://www.royalcaribbean.com/gbr/en/cruise-ships/itinerary-updates

MSC CRUISES: https://www.msccruises.ie/en-ie/About-MSC/News/MSC-Cruises-Embarking-Guests.aspx

CELEBRITY CRUISES: https://www.celebritycruises.ie/travel-alerts/updates-and-advice/

NORWEGIAN CRUISE LINE: https://www.ncl.com/fr/en/

PRINCESS CRUISES: https://www.princess.com/news/notices_and_advisories/notices/coronavirus-update.html

Waive of Change Fees Holiday Bookings made 4 th – 31 st March 2020

Your booking is subject to our standard terms and conditions: https://www.touramerica.ie/info/terms-conditions

However in light of recent news on the Coronavirus COVID-19 outbreak, we understand you may want some flexibility in being able to change your plans in the future.

We have therefore followed in line with our suppliers, and will waive their change fees and ours subject to the below

  • Your booking was made through Tour America/Cruise Holidays between 4th – 31st March 2020
  • You have made payment to us in line with our standard terms and conditions
  • Waiver for change fees only applies where the relevant supplier has a current policy in place which directly relates to your travel arrangements. Some restrictions will apply including travel after a certain date, which will be advised by supplier.
  • If you decide to change your plans, although change fees will be waived, if the new dates of travel have a higher cost, then the difference will require to be paid
  • The waiver only applies to bookings made in March 2020.
  • All of the above are governed by the waiver restrictions of suppliers involved