Covid-19

Tour America are following the guidelines in place by the Dept of Foreign Affairs and the World Health Organisation. Our team are working remotely and are available should you wish to discuss your booking.

Given the fast changing situation, you should check the latest entry requirements for your destination on the Department of Foreign Affairs website: https://www.dfa.ie/travel/travel-advice/

Should you have any queries about your travel plans, we would encourage you to contact our customer service team on 01 817 3500 between the hours of 9am-5:30pm Monday – Friday. Outside of these hours please contact us via our social media platforms.

Rules when returning to Ireland

https://www.gov.ie/en/publication/77952-government-advice-on-international-travel/

Entry into the United States

From 8th November 2021, the USA is reopen for Eu and UK travellers. You need to be aware of all the protocols in the below link

• https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel/index.html

For travel to Canada , from the 07th Sept 2021 International flights carrying passengers will be permitted to land at five additional Canadian airports. For more information please visit https://travel.gc.ca/travel-covid

For any other restricted areas, we would continue to direct you to https://www.dfa.ie/travel/travel-advice/ for the most up to date travel advice

ENTRY INTO MEXICO

MEXICO
https://www.visitmexico.com/en/quintana-roo/cancun

For Airline & Other Destination specific information - click here

Customers booked to Cruise

Here are the links to the Coronavirus Health Protocols of the Cruise Companies that we book with:-

ROYAL CARIBBEAN: https://www.royalcaribbean.com/the-healthy-sail-center

MSC CRUISES: https://www.msccruises.ie/en-ie/MSC-Health-And-Safety-Measures.aspx

CELEBRITY CRUISES: https://www.celebritycruises.com/ie/health-and-safety

NORWEGIAN CRUISE LINE: https://www.ncl.com/fr/en/sail-safe?intcmp=pdt_sl_SAILSAFEVAC

PRINCESS CRUISES: https://www.princess.com/plan/cruise-with-confidence/cruise-health/

TRAVELLING TO SPAIN FROM IRELAND: https://www.spth.gob.es/

Waive of Change Fees Holidays

Your booking is subject to our standard terms and conditions: https://www.touramerica.ie/info/terms-conditions

However in light of recent news on the Coronavirus COVID-19 outbreak, we understand you may want some flexibility in being able to change your plans in the future.

We have therefore introduced our book with confidence policy for new bookings . This policy shall also apply to rebookings however there are some exceptions which will depend on our supplier policy. Please check with us in regards to this. The following terms and conditions apply to our book with confidence policy.

• Your booking is with Tour America
• You have made payment to us in line with our standard terms and conditions
• Waiver for change fees only applies where the relevant supplier has a current policy in place which directly relates to your travel arrangements. Some restrictions will apply including travel after a certain date, which will be advised by supplier.
• If you decide to change your plans, although change fees will be waived, if the new dates of travel have a higher cost, then the difference will require to be paid
• The waiver only applies to new bookings and some rebooks
• All of the above are governed by the waiver restrictions of suppliers involved
• If you decide to change your holiday prior to the cancellation of your carriage by Airline/Suppliers you will not be entitled to a refund if your trip is subsequently cancelled by Airline/Supplier.

REFUNDS

Tour America is working tirelessly with all our partners and suppliers to secure refunds for our customers in relation to travel which has been cancelled due to the Covid-19 crisis.

All refunds have now been processed.

It is important to note, we can only supply refunds on bookings where the supplier/airline has refunded Tour America. Once received, Tour America will process the refund within 5 working days.

There will be a service charge on all bookings to cover costs incurred during the booking and subsequent cancellation of your reservation.

We appreciate all your kind words and comments over the past 18 months. It has been a very difficult time for our staff, but they are fully committed to assisting every customer affected by the current situation.

We hope you all stay safe and well.