Tour America are following the guidelines in place by the Dept of Foreign Affairs and the World Health Organisation. Our team are working remotely and are available should you wish to discuss your booking.
Given the fast changing situation, you should check the latest entry requirements for your destination on the Department of Foreign Affairs website: https://www.dfa.ie/travel/travel-advice/
Should you have any queries about your travel plans, we would encourage you to contact our customer service team on 01 817 3500 between the hours of 9am-5:30pm Monday – Friday. Outside of these hours please contact us via our social media platforms.
From 8th November 2021, the USA is reopen for Eu and UK travellers. You need to be aware of all the protocols in the below link
For travel to Canada , from the 07th Sept 2021 International flights carrying passengers will be permitted to land at five additional Canadian airports. For more information please visit https://travel.gc.ca/travel-covid
For any other restricted areas, we would continue to direct you to https://www.dfa.ie/travel/travel-advice/ for the most up to date travel advice
Here are the links to the Coronavirus Health Protocols of the Cruise Companies that we book with:-
ROYAL CARIBBEAN: https://www.royalcaribbean.com/the-healthy-sail-center
MSC CRUISES: https://www.msccruises.ie/en-ie/MSC-Health-And-Safety-Measures.aspx
CELEBRITY CRUISES: https://www.celebritycruises.com/ie/health-and-safety
NORWEGIAN CRUISE LINE: https://www.ncl.com/fr/en/sail-safe?intcmp=pdt_sl_SAILSAFEVAC
PRINCESS CRUISES: https://www.princess.com/plan/cruise-with-confidence/cruise-health/
TRAVELLING TO SPAIN FROM IRELAND: https://www.spth.gob.es/
Your booking is subject to our standard terms and conditions: https://www.touramerica.ie/info/terms-conditions
However in light of recent news on the Coronavirus COVID-19 outbreak, we understand you may want some flexibility in being able to change your plans in the future.
We have therefore introduced our book with confidence policy for new bookings . This policy shall also apply to rebookings however there are some exceptions which will depend on our supplier policy. Please check with us in regards to this. The following terms and conditions apply to our book with confidence policy.
Tour America is working tirelessly with all our partners and suppliers to secure refunds for our customers in relation to travel which has been cancelled due to the Covid-19 crisis.
All refunds have now been processed.
It is important to note, we can only supply refunds on bookings where the supplier/airline has refunded Tour America. Once received, Tour America will process the refund within 5 working days.
There will be a service charge on all bookings to cover costs incurred during the booking and subsequent cancellation of your reservation.
We appreciate all your kind words and comments over the past 18 months. It has been a very difficult time for our staff, but they are fully committed to assisting every customer affected by the current situation.
We hope you all stay safe and well.