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OPENING HOURS
MON: 9-17:30
TUE: 9-17:30
WED: 9-17:30
THU: 9-17:30
FRI: 9-17:30
SAT: Closed

Covid-19

We are aware of travel restrictions for customers who have recently travelled to China (Including Hong Kong and Macau), in the last 3 months, due to the situation with the spread of the Coronavirus

Given the fast changing situation, you should check the latest entry requirements for your destination on the Department of Foreign Affairs website: https://www.dfa.ie/travel/travel-advice/

Should you have any queries about your travel plans, we would encourage you to contact our customer service team on 01 817 3500

Entry into the United States

Avoid non-essential travel until further notice:

The Department of Foreign Affairs and Trade advises against all non-essential travel overseas until further notice. This includes Great Britain but does not apply to Northern Ireland. It also includes all travel by cruise ship.


We are aware of the US Government’s decision to restrict entry into the United States , due to the situation with the Coronavirus. This will affect all flights departing from Ireland to the USA from 4am Tuesday 17th March for 30 days. This maybe extended.

Customers booked to travel to the USA departing up until 30th April , should contact Tour America on 01 817 3500, where we can discuss your booking further.

For any other restricted areas, we would continue to direct you to https://www.dfa.ie/travel/travel-advice/ for the most up to date travel advice

For updates on the Coronavirus, please use the following links

https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

https://www.dfa.ie/travel/travel-advice/

Customers booked to Cruise

Here are the links to the Coronavirus Health Protocols of the Cruise Companies that we book with:-

ROYAL CARIBBEAN: https://www.royalcaribbean.com/gbr/en/cruise-ships/itinerary-updates

MSC CRUISES: https://www.msccruises.ie/en-ie/About-MSC/News/MSC-Cruises-Embarking-Guests.aspx

CELEBRITY CRUISES: https://www.celebritycruises.ie/travel-alerts/updates-and-advice/

NORWEGIAN CRUISE LINE: https://www.ncl.com/fr/en/

PRINCESS CRUISES: https://www.princess.com/news/notices_and_advisories/notices/coronavirus-update.html

Waive of Change Fees Holidays departing up until 30th June 2020

Your booking is subject to our standard terms and conditions: https://www.touramerica.ie/info/terms-conditions

However in light of recent news on the Coronavirus COVID-19 outbreak, we understand you may want some flexibility in being able to change your plans in the future.

We have therefore followed in line with our suppliers, and will waive their change fees and ours subject to the below

  • Your booking is due to depart before 30th June 2020
  • You have made payment to us in line with our standard terms and conditions
  • Waiver for change fees only applies where the relevant supplier has a current policy in place which directly relates to your travel arrangements. Some restrictions will apply including travel after a certain date, which will be advised by supplier.
  • If you decide to change your plans, although change fees will be waived, if the new dates of travel have a higher cost, then the difference will require to be paid
  • The waiver only applies to bookings departing up to 30th June 2020
  • All of the above are governed by the waiver restrictions of suppliers involved
  • If you decide to change your holiday prior to the cancellation of your carriage by Airline/Suppliers you will not be entitled to a refund if your trip is subsequently cancelled by Airline/Supplier.

REFUNDS

Tour America is working tirelessly with all our partners and suppliers to secure refunds for our customers in relation to travel which has been cancelled due to the Covid-19 crisis.

Due to the unprecedented number of bookings affected, we are experiencing delays in supplier responses.

It is important to note, we can only supply refunds on bookings where the supplier/airline has refunded Tour America. There will be a service charge on all bookings to cover costs incurred during the booking and subsequent cancellation of your reservation.

We assure you we are working hard to resolve any delays in this process, and ask you to bear with us during this time. We will process your refunds at the earliest possible date, and trust you will understand the timeline will be dictated not by us, but by our partners and suppliers. We anticipate this may be up to 12 weeks.

We appreciate all your kind words and comments over the past number of weeks. It has been, and remains a very difficult time for our staff, but they are fully committed to assisting every customer affected by the current situation.

We hope you all stay safe and well.